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Store info

Mon-Fri, 10am-5pm

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875 NW 3rd Street
Miami, FL 33128

875 NW 3rd Street
Miami, FL 33128

Mon-Fri, 10am-5pm

Customer Service


PRODUCT QUALITY & UNIQUENESS

Every item made by CEU Collection is made by hand with different natural materials so items may differ slightly from website images in color and finishing. It is these elements that make each individual CEU Collection piece unique.

 

PRODUCT CARE

To maintain the best look and feel of your CEU Collection pieces, please follow our care instructions below: 

WOODS

Our woods are best cleaned with a damp cloth and small amount of wood oil or high grade beeswax. For a homemade cleaning solution, mix 1 cup of vinegar with 1 gallon of water. Before cleaning, dampen the surface with clean water. Clean the surface using a sponge, scrubbing in-line with the grain of the wood. Use the oil or wax after wiping down to keep the wood protected and moisturized, these will help maintain its original color and prevent the wood from drying and cracking.

Color and grain of wood varies on each item due to the nature of the raw and live materials. As such these materials might continue to show reactions to climate and adapting to your environment. Recommended for indoor usage and outdoor usage with proper care. Each piece is unique and marked with our signature of authenticity.

RATTAN

This item has been made with care and consideration following artisan techniques and using high quality materials. 

Any perceived irregularities or imperfections are part of the beauty of the rattan and a guarantee of genuine hand craftsmanship. Recommended for indoor/semi indoor use, if used outside keep the rattan out of rain, direct sunlight and covered from the elements. We recommend cleaning with a warm damp cloth and a small amount of eucalyptus oil. Do not use chemical-based products.High grade bees wax can be used on the rattan to help from drying out and to help maintain it’s longevity and quality.

COTTON FABRICS

For our textiles we recommend cold hand or machine wash using a mild soap and air dry for all cotton and linen fabrics. Do not machine dry.

 

RUGS

To prevent overall soiling, frequent vacuuming or light brushing to remove dust is recommended. Most dirt and stains can be cleaned if they are promptly treated. Fabric rugs can be washed at low temperature (<90°F / 30°C) with lukewarm water using a mild soap. Air or line dry.

STAIN REMOVAL 

Non-greasy marks: Warm water spot clean with half a spoonful of any standard washing powder in a cup of hot water. Blot the stain with a cloth or a sponge dampened with this solution, working inwards from the outside of the stain. Do not rub it. Once the spot is removed, sprinkle the area with clean water to remove possible traces of powder. Do not use stain removers.

 

SHIPPING

International Furniture Delivery

Our furniture shipping costs are calculated individually, according to the items you would like to order, and your location. Please email info@ceucollection.com to receive a personalized shipping quote.

We do offer International shipping for all clothing and accessories. For rates and details please follow the checkout process and prices will be automatically calculated. 

 

RETURNS

Returns and exchanges for inventory items will be accepted for exchange or credit under the following conditions:

- The item is unused and in brand new condition with packaging intact and the original packaging attached

- A copy of a valid receipt is included with the return

-The item is returned within 14 days of the receipt date

We do not accept returns and exchanges for Made-to-order and One-of-a-Kind pieces (OOAKs). In exceptional circumstances where product quality or dimensions differ significantly from those on the website or executed contract, CEU Studio has the discretion to offer a refund or exchange subject to shipping and restocking fee equal to 20% of the product cost.

Please Note: We do not accept exchanges on International orders. All orders shipped outside of the United States are final.

Made-to-order and One-of-a-Kind (OOAK)

As all of our furniture is made-to-order, we orchestrate sales through pre-order. Pre-ordering means your order will be made by hand, especially for you. We do not bulk manufacture our goods and hold very few units in stock between shipments. We deliver our orders to our customers 4 times per year. 

To place an order, all pre-orders will be processed through our website with full payment taken at the time of checkout. 

Please note, all delivery dates are noted on the individual product descriptions on this website. Delivery dates and stock availability does differ pending the style. Please note, once an order has been placed, we do not grant refunds under any circumstances. Deposits and orders are placed with the knowledge that delivery dates can change and delays to orders are not grounds for refunds unless under exceptional circumstances.

By pre-ordering your products you are guaranteed to receive your ordered item. Additional items not pre-ordered are not guaranteed to be available as our pieces are very limited in production. Because of this, we do not take cancellations on pre-orders, or offer refunds – for more information review our Terms & Conditions below.

FAQ

How Long Will It Take For My Order To Arrive 

For our furniture, due to the hand-made nature of our pieces and the fact they are produced overseas, shipping timeframes range from 3-4 months.

If you require an item in under three months, please email us to receive confirmation if we have the extra stock to cater to your order request. 

For details regarding time frames of specific items, please select the item from our online shop that you are interested in and find current delivery details listed in the product description of the item.

How Much Is Shipping

For all furniture and accessories, prices are determined at checkout and are determined by their size and your location.

Furniture Delivery

Prices are determined at checkout depending on the item size and your location. Shipping costs are all inclusive. We also offer free pick up from our Miami Showroom.

 

CONTACT

For immediate assistance please contact us: info@ceucollection.com